Customers are being asked to remain patient while crews investigate and work to restore service
A widespread cable internet outage is affecting Truespeed customers connected through the Cogeco last-mile network.
Truespeed says the disruption is the result of an upstream issue with Cogeco's network infrastructure, leaving many customers without internet service.
The company says it is actively monitoring the outage and is working to obtain updates from upstream teams. An estimated time of repair has not yet been provided.
Truespeed also says Cogeco's online outage reporting system is currently unavailable. The company believes the website may be offline because of the network issue itself or unusually high traffic as customers look for information.
Customers are being asked to remain patient while crews investigate and work to restore service.
Truespeed says it will provide additional updates as soon as it receives official information, including an estimated time for repairs.
The outage affects customers using Truespeed cable internet service delivered over Cogeco's last-mile network. Anyone experiencing a loss of service is encouraged to monitor Truespeed's communication channels for the latest updates as they become available.
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